FAQ

Product & Care

Are YikHome rugs made from real sheepskin?

Yes, absolutely. We specialize exclusively in 100% natural, premium whole-piece sheepskin rugs. We do not sell synthetic or faux fur products. Each rug is hand-selected for its superior density, softness, and natural luster.

Can I use my sheepskin rug in the summer?

Yes! Natural sheepskin is incredibly breathable and acts as nature's ultimate temperature regulator. It wicks moisture away and allows air to circulate, keeping you comfortably cool in the summer and warm in the winter. It is the perfect addition to an air-conditioned room.

Why does my new rug have a slight scent?

Because our rugs are made from natural materials, it is completely normal for them to have a faint, natural scent upon unboxing. This is a sign of authenticity. The scent will naturally dissipate within a few days when placed in a well-ventilated room.

How do I clean and care for my sheepskin rug? Routine maintenance is simple but crucial:

1. Shake it out: Give it a vigorous shake outside weekly to remove dust and restore the fluff.
2. Brush it: Use a metal-toothed pet comb or specialized wool comb to detangle the fibers gently.
3. Spot Cleaning: For small spills, immediately blot (do not rub) with a clean, dry cloth.

For a thorough cleaning, we strongly recommend professional dry cleaning. Never machine wash, tumble dry, or place your rug near a direct heat source, as this will permanently damage the natural leather backing.

Shipping & Delivery

How long will it take to receive my order?

All orders are processed and shipped from our facility in Ontario, California, within 1 to 2 business days. Standard shipping within the contiguous United States typically takes 3 to 7 business days, depending on your location.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.

[Returns & Exchanges

What is your return policy? We want you to love your YikHome rug. If you are not completely satisfied, we accept returns within 30 days of delivery. The item must be unused, unwashed, and in its original condition with all tags and packaging intact. Please note that items carrying odors (such as perfume, smoke, or pet scents) will not be accepted for a refund.

How do I start a return? To initiate a return, please contact our customer care team at support@yikhome.com with your order number and the reason for the return. We will provide you with authorization and instructions on where to send your package. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product.