Return & Exchange Policy

At YikHome, we take great pride in the quality and craftsmanship of our premium sheepskin rugs. We want you to be completely satisfied with your purchase. However, due to the natural and delicate nature of our products, we have established the following policy to ensure fairness and maintain the highest hygiene standards for all our customers.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return for a refund or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.

 Conditions for a Full Refund

To be eligible for a full refund (minus any original shipping costs), the returned item must meet the following strict criteria:

• Unused & Unwashed: The rug must be in the exact same condition that you received it.
• No Stains or Soil: The rug must be free of any dirt, hair, or stains.
• No Odors: Natural sheepskin easily absorbs scents. Returned items must be completely free of any odors, including but not limited to perfume, cooking smells, cigarette smoke, or pet odors.
• Original Packaging: The item must be returned with all original tags and packaging intact.

Partial Refunds & Restocking Fees

Every return undergoes a rigorous manual inspection by our quality control team in Ontario, CA. If an item is returned in a condition that is not "as new," we reserve the right to issue a  partial refund to account for the diminished value and professional restoration costs:

• 10% - 20% Fee: Applied to items returned without original packaging or tags, or items that require light professional grooming to be restored to salable condition.
• 30% - 50% Fee: Applied to items that show signs of light use, minor wear, or require deep professional cleaning/deodorizing.
• No Refund: If an item is returned heavily used, permanently stained, or damaged beyond repair, no refund will be issued, and the item can be shipped back to the customer at their expense.

 Return Shipping

Customers are responsible for paying for their own  return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return

To start the process, please email us at info@yikhome.com with your order number (e.g., YH-10045) and clear photos of the rug's current condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund based on the item's condition.